Mainsail Medical, Inc.    

625 Commerce Drive, Suite 207

Roxann C. Cook, D.O.          

Lakeland, FL 33813

(863) 701-7188

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Welcome and thank you for allowing us to provide you with your family medical care.  We would like to take this opportunity to familiarize you with our office. 

Dr. Cook

Dr. Cook is a Board Certified Family Practice physician who has moved from the Daytona Beach area where she practiced for the last 3 years.  She completed her residency in Family Practice in Ormond Beach, Florida and received her Doctor of Osteopathy degree from the West Virginia School of Osteopathic Medicine. 

 Office Hours

Our office is open from Monday through Friday, 9 am to 5 pm. 

Minor Patients

We are available for patients ages 5 and older.  We ask that a parent or guardian accompany all patients under 18 years of age to all visits.

Scheduling

Appointments are available so that the doctor will have ample time to address your concerns.  Walk-ins are welcome and will be worked into the schedule.  We do ask that if you are unable to keep your appointment, please kindly give 24 hours notice, otherwise we reserve the right to charge for time reserved. 

We do try to stay on schedule, however, there are instances when even the best of planning cannot control your waiting room time.  In case of a long wait or an unanticipated emergency, we will be happy to reschedule another convenient time for you.

 Medications

Please bring with you all medications that you are currently taking so that we will have an idea of your medications, their dosages and your refill needs.   

Financial Information

For your convenience, our office will file insurance.  However, co-payments and deductibles are due at the time of service.  We accept cash, checks and credit cards. 

All co-payments are payable when you check in at the front desk. 

We do accept most insurances.  Please inform our receptionist of your insurance information and provide your insurance card at the time of your visit so that we may file your insurance appropriately.  Please also keep us updated with any changes to your name, address, or insurance information. 

After Hours and Emergency Care

After hours and on weekends and holidays, Dr. Cook is available by calling the office at 863-701-7188.  In case of an emergency, please call 911 for immediate assistance and transport to your nearest emergency room.   

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